- Q: How do I contact Wicker House?
- A: You could contact us through a number of ways: You could e-mail us at firstname.lastname@example.org or phone us +353 86 0406133.
- Q: Can I get samples?
- A: Of course! Samples available at a charge and the items are yours to keep.
- Q: What payment options do you offer?
- A: We offer a number of payment options. You could pay online through Paypal or via bank transfer.
- Q: Do you accept orders from abroad?
- A: Yes. Contact us so we could talk about the details of the shipment or freight and agree on cost and logistics.
- Q: How much are your carriage and order charges?
- A: It depends on weight and quantity. Please contact us for more details.
- Q: Is there a cut-off time for orders?
- A: Orders for next-day delivery within Ireland need to be placed before 3PM.
- Q: Is it possible to get a timed delivery?
- A: Yes but it comes with an additional fee
- Q: Could I claim my order instead of having it delivered?
- A: Yes collections are possible. Contact us first so we can arrange your visit.
- Q: My order came damaged and/or incomplete. What should I do?
- A: In the event of a problem with your order, please contact us immediately. Please note that it has to be done not later than 7 days after goods were dispatched Ireland and UK. For orders from other countries, contact us within 14 days.
PRICE LIST & INVOICING
- Q: When should I expect my invoice?
- A: Your invoice will come via email one day after we have dispatched your order.
- Q: Are there any discounts or special rates I could avail of?
- A: We run special offers often. Please contact us for more details
- Q: Are the product dimensions the inner or outer measurements?
- A: All our measurements are outer dimensions.
- Q: What colors are available?
- A: Natural wicker color and also we can supply English Yellow baskets. Check our products list.
- Q: Do you use any chemicals in production?
- A: No, our baskets are completely natural products.
- Q: Can you make customized baskets?
- A: Yes we can. Please check our Bespoke Product section for more details. Should you have any query, please don’t hesitate to contact us via phone or email.